Requesting a New Feature in eXpress

How to Request a New Feature?

If you have a suggestion for expanding the app’s functionality, contact eXpress support. Your request might already be in the development pipeline.

How to do it:

• Contact your organization's support team, partner support (e.g., Beeline for the Lite
  Lite
  version of eXpress) or the eXpress support directly.
• If you interact with eXpress directly, contact the dedicated internal chat in eXpress. A link to the created Jira ticket will be sent to the chat. If you don't have access to this chat, contact your organization's support team, partner support, or your eXpress account manager.
  Don't Know Who Your Account Manager Is? Share your contact information with eXpress support — we'll pass it to your account manager, who will then contact you or add you to a chat.

What to Include in the Request?

• The essence of the request: what exactly needs to be changed or added, in which section of the app, and under what conditions it will be used;
• The client platform the request relates to (Web, mobile app, etc.);
• How frequently users request this feature;
• Your assessment of the feature’s importance or priority.

Support specialists may ask follow-up questions. After discussion, they will either forward the request to development or explain why it cannot be implemented.

Additional Features for eXpress

• Integration with other systems via bots and Smart Apps: documentation.
  CTS
  ETS
• Customizations for existing systems: discuss with the sales department.
  CTS
  ETS