Help center support eXpress
We've collected answers to popular questions to make eXpress easy and convenient to use. Didn't find the answer to your question? Contact our support team.
eXpress CTS & ETS Branded App Support
- Welcome to eXpress
- eXpress Support
- Troubleshooting eXpress
- eXpress Customer & Technical Support
- eXpress Lite Support
- eXpress CTS & ETS Branded App Support
- Jira Support Portal
- Technical Support for Admins
- Database Modifications Policy
- Requesting a New Feature in eXpress
- Introducing eXpress & Glossary
- Installation & Updates & Requirements
- Registering & Logging In
- User Profile
- Chats, Channels & Threads
- Contacts
- Tags & Tabs
- Files
- Calls & Conferences
- Push Notifications & Counters
- Fixing Background Work on Mobile
- Bots & SmartApps
- Diagnostics, Logs, and Cache
- Admin Panel
eXpress CTS & ETS Branded App Support
CTS
ETS
eCTS
If you're a corporate user of eXpress or a branded app based on eXpress, contact your organization's support team.
Why Am I Directed to My Organization's Support Team for a Corporate Account?
The corporate server belongs to your organization, and its admins manage it. eXpress support does not have access to other organizations' servers, their accounts, or their data. That is why some issues can be resolved only by an administrator on your side.
| Resolved by your organization's administrator | Resolved by eXpress support |
|---|---|
| Account: corporate username and password, locking and unlocking, “User not found”, “Corporate email not found”. Access: logout from the corporate server, number unlinking, permission to sign in without a number. Server: organization server unavailability, certificates on it, network access, role model and restrictions. |
App: client errors and defects on any platform, questions about features and their behavior. Public account: registration by phone number on the public server, SMS code delivery. Product: licenses, updates, and documentation — through your account manager. |
If you do not know who to contact in your organization, start with your internal support team or IT department: they have the contact of the eXpress administrator.