Jira Support Portal

Each organization that contacts eXpress support has a separate request registry on the Jira portal. To access the registry, contact eXpress support.

Main Sections of the Support Portal

• Free eXpress Customer Support . In this section, you can create requests and track existing tickets. Customer support requests do not have SLA. Deadlines and solutions depend on developers and may change. Support informs whether the task is taken into the sprint, planned for implementation, or rejected.
• Paid eXpress Technical Support . Here, you can track requests under the maintenance agreement. Terms and SLA should be clarified with your eXpress account or product manager.

You can clarify ticket information at any time through support or independently—via email notifications or by accessing the Jira portal.

How to Request Access?

If you do not have access to the portal, request it in the internal chat with eXpress support. An invitation will be sent to the specified email. Follow the link in the email, register, and set a password. To access the chat, contact your organization’s support or the eXpress account/product manager.

If the invitation email does not arrive, check your spam folder or try using a different email address.

How to Login to the Support Portal?

Go to the customer support section or technical support section.

If you forgot your password, recover it via the form or contact eXpress support to send a new invitation.

Working With Requests

All your organization’s requests are available in the Requests > All Requests section. You can:

• leave a comment (Comment on this request);
• close the request (Resolve) if the issue is resolved;
• cancel (Cancel) if the issue or task is no longer relevant (it is recommended to comment and wait for support’s response).

To create a technical support request, select the request type and fill out the form.

Request Statuses

Request Priorities