Working with Personal and Group Calls

Step-by-Step Guides for Calls

How to Call Another User?

• Open the user's card in the Contacts section and click the call button.
• In a personal chat with the user, click the call button.
• In a group chat, select a participant from the list and click the call button.
• Find the call in the Calls section and click on it.
• If SIP telephony is integrated on
  CTS
  /
  eCTS
  , press your colleague's internal number in their card or open the dialer in the Calls section.

How to Accept a Personal Call?

To accept an incoming call, click or tap the green phone button.

How to Start a Group Call

• Create a new or select an existing group chat.
• Add the desired users to the chat.
• Click the call button in the chat header, select participants, and confirm the call.

Alternative method: Add participants to a personal call to turn it into a group call.

How to Accept a Group Call?

• Click or tap the green phone button for an incoming call.
• If a call is ongoing in a group chat, the chat avatar will turn green. Open the chat and select Join.
• If you missed a call, find it in the Calls section, open it, and select Join.
• Use the invitation link for the call and log in to the app or join as a guest.

❓Related Topics:
• "No access to microphone", "Microphone not found", or the camera toggle does not turn on
• You are not heard in a call or conference
• Connection error; call server error; kicked out of participants and other issues
• Unable to start screen sharing
• Connection drops when talking via Bluetooth headset on Android 12 and above
• The call remains active even though all participants have left

Group Call Chat (Room)

In group calls, you can exchange messages and files. To open the room of a completed call, find it on the Calls tab in the Calls section.

❓Related Topics:
• No chat history in the group call or conference chat (room) on all devices

Call List

The list of active, completed, and missed calls is available in the Calls section on the Calls tab. You can:

• View the chat room of a completed group call.
• Resume a completed call.
• Call a contact again by selecting a personal call.

The call list can be cleared.