Chatbots are actively being introduced not only into the lives of ordinary people, but also into the activities of companies. This is a convenient and effective tool for business, which allows you to optimize a number of work processes, and the bot simplifies and speeds them up. If earlier it could take days and months to solve one problem, today chatbots can do it in a matter of minutes.
Let's consider what a chatbot is, why a company's chatbot should be used, what tasks it helps businesses and employees solve, and how to quickly implement such a tool in an organization.
What is an internal company chatbot
A chatbot is a program that performs certain steps according to a given algorithm. The range of applications is simply enormous. With the help of a chatbot, you can solve a wide variety of tasks. Especially in the area of working with current and potential employees.
Internal chatbots for company employees allow organizations to build more effective interaction with staff. Bots help get rid of routine tasks that HR and other employees used to solve. An internal chatbot effectively optimizes the work of companies.
What tasks does a chatbot for employees help solve?
A chatbot for employees can solve a wide variety of tasks. Among them:
- Recruitment. A chatbot helps collect data on potential employees, conducts a preliminary selection, which allows you to filter out unsuitable candidates. HR chatbot is an effective solution for companies that want to optimize the task of recruiting personnel;
- Onboarding new employees. Automating the onboarding process with a chatbot allows you to unload experienced employees who are often “pushed” by newcomers with typical questions. Chatbots help you quickly get the necessary documents, work instructions, tell you where to print a file or send an application for a work pass;
- Answers to popular questions. Chatbots can easily replace entire HR support departments and help you get answers to all your questions in one click;
- Submitting applications. Chatbots help you fill out the necessary documents, for example, for dismissal, time off or vacation;
- Interviews. Sometimes, when employees leave a company, they often hide the reason for leaving, which slows down the development of the company. Not everyone dares to tell the manager the real reason for leaving directly. Chatbots are capable of conducting such an interview and obtaining reliable information;
- Employee training. Bots are capable of creating individual training plans, development of each employee, right down to soft skills. They will conduct testing, provide links to useful training materials;
- Time and resource planning. For example, bots can notify that an employee is sick or on vacation, and also help book a meeting room or a slot for a video conference.
That is why chatbots have become a convenient and practical tool for optimizing work tasks in a company.
How to implement a chatbot for employees in a company
The implementation of chatbots in a company for employees occurs in different ways. Some create them themselves, using the company's resources, while others use third-party services and ready-made solutions. To decide which option is right for you, it is best to analyze your needs. You should understand what tasks you would like to solve with the help of a bot.
As a rule, the best option is to use messengers with chat bots. This is a convenient and practical solution. Messengers already use quite advanced chat bots today, which can easily close all possible tasks of the company. The organization will not have to spend time and a lot of money on developing its own bot, which, as a result, may work with errors. Chat bots in a messenger are an ideal solution that saves precious time and money.
