About the Company
INVITRO is one of the largest private medical groups in Russia. The company operates more than 1,900 medical offices, diagnostic centers, its own clinics and other business units.
Before the Project
INVITRO previously used Microsoft Teams for internal communications. In 2024, the company made a strategic decision to switch to Russian software as part of its efforts to reduce reliance on foreign technology and digitize business processes. It needed to retain convenient workplace communications while moving to Russian software that could be deployed within its own infrastructure to protect corporate data.
Project Goals
One of the mandatory requirements was an on-premises deployment within INVITRO's infrastructure. The company aimed to reduce its dependence on foreign software and gain greater control over its communications environment. The project team focused on several objectives:
- test the new platform using real employee scenarios;
- prepare the solution to scale to several thousand employees;
- complete the transition without interrupting ongoing work processes;
- preserve familiar ways of communicating and collaborating;
- move corporate communications into infrastructure controlled by the company.
Why INVITRO Chose eXpress
Information security was an important factor in the decision. eXpress supports on-premises deployment and holds a Level 4 Trust Certificate issued by Russia's Federal Service for Technical and Export Control (FSTEC), meeting INVITRO's requirements for protecting its corporate environment.
The platform also brings together the familiar tools employees use every day, including chats, channels, calls and conferences. This helped preserve established communication habits and ease the transition from the previous solution.
Project Implementation
INVITRO piloted eXpress for a year, testing it in real working conditions. After the pilot, the platform was put into production.
By early 2026, more than 5,000 INVITRO employees were already using eXpress.
As a result, eXpress completely replaced the foreign software, giving employees a single workspace with familiar communication features:
- corporate chats and channels;
- discussion threads and reminders;
- user statuses;
- calls and conferences with 500+ active participants;
- reactions during conversations;
- chatbots to automate routine processes.
Results
The project delivered the following results for INVITRO:
- Independence from foreign software. eXpress fully replaced Microsoft Teams.
- Control over the communications environment. The platform was deployed within the customer's own infrastructure.
- Improved information security. According to the customer, the transition significantly strengthened the protection of corporate communications against external risks.
- Preservation of familiar workflows. The customer specifically highlighted the convenience of the interface.
The project laid the foundation for further development of INVITRO's corporate communications. The company is considering opportunities to scale the system in the future.