The eXpress platform has become even more convenient thanks to integration with AutoFAQ, a system for automating customer support. Now customers using eXpress can improve the quality of their support by implementing automatic responses to typical requests directly in the platform chats.
The integration allows you to create intelligent scenarios, save employees' time and speed up the process of resolving issues.
AutoFAQ can now be connected to on-premise installations of the eXpress platform. The new interaction channel is implemented through a bot created by the customer in eXpress, which supports all the functionality of AutoFAQ: automatic responses, chat with an operator, file transfer, use of buttons and much more.
“The eXpress Federation already unites more than 1.3 million users, and their number continues to grow daily. We are pleased to welcome our partners in the development of mobile services for the automation of work processes. Particular attention is paid to HR and IT support, which are key areas for our customers,”, - noted Vladimir Komissarov, Commercial Director of eXpress.
AutoFAQ is an intelligent system for automating customer support, designed to process typical requests using scenarios built on the basis of machine learning and data analysis technologies.
