What is the reason for the growing popularity of chatbots for HR and personnel officers? What percentage of requests from users can a chatbot close? What is its average cost to the company and does it require additional maintenance? Answers to these and other questions are given by Ilya Masnoy, head of business solutions development at eXpress.
What are the benefits of chatbots for HR
Development of chatbots for internal corporate use is a specific activity of our company. And our practice shows that a variety of bots, which can be combined under one name “HR,” are very popular among our customers.
The task of such bots is to relieve HR specialists by automating standard processes. Bots for internal corporate use solve problems with automating notifications, receiving applications, and answering typical user questions. With their help, you can conduct voting, remind about upcoming meetings, or, for example, congratulate colleagues on their birthday.
Almost any typical request or action that uses a template can be automated. According to our experience and the experience of customers, up to 80% of such requests can be entrusted to bots.
I'll give you a few examples. A “vacation” bot and a “sick leave” bot will help an employee apply for vacation and sick leave and automatically notify the manager and accounting department employees. The invite bot itself will add a new employee to the corresponding chats of the corporate messenger: the marketer will “get” into the chats of the marketing department, and the Android developer will “get into” the chats of the Android-team.
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