Today, the total number of active users of the Russian messenger eXpress has exceeded 3 million. The platform is chosen by both major corporations—for example, Russian Railways, Rosatom, and Norilsk Nickel—as well as thousands of ordinary users for everyday communication. eXpress's reach extends beyond Russia: the app is used in the CIS countries and Asian markets.
In this article, we've collected user reviews, analyzed eXpress app store ratings, and examined the feedback to help you evaluate the product and learn about the platform's current development challenges.
About the eXpress platform and the developer
Before analyzing opinions, it's important to understand the solution's architecture. eXpress is not just a traditional messenger, but a superapp. This unified application includes secure chats, channels, video conferencing, calls, and a chatbot system. One of the key features is SmartApps, which allow the platform to seamlessly connect with various corporate programs, such as email and calendaring.
The development of eXpress began in 2015 at Unlimited Production. The initial goal was to create a secure digital space for businesses that would eliminate the use of personal messengers for work purposes and give companies complete control over their data.
Today, while maintaining its status as a secure tool for business communications, the messenger is also becoming popular among small teams. Furthermore, the free version of eXpress is increasingly being used by people across Russia for personal communication, choosing the service as an alternative to Telegram and WhatsApp*.
eXpress Messenger rating in stores
At the time of writing, the eXpress mobile app has a rating of 4.3 in the RuStore, App Store, and Google Play stores. In April 2026, the app entered the top 10 most downloaded apps in the "business" category.
Let's compare the app store ratings of the most used messengers on the Russian market.
| Title | App Store | Google Play |
| eXpress ⭐️⭐️⭐️⭐️ | 4.3 | 4.3 |
| Telegram ⭐️⭐️⭐️ | 3.7 | 3.8 |
| What’sApp* ⭐️⭐️⭐️⭐️ | 4.7 | 4.8 |
| MAX ⭐️⭐️⭐️⭐️ | 4.4 | 4.0 |
| Yandex.Messenger ⭐️⭐️⭐️ | 2.8 | 3.8 |
| VK Messenger ⭐️⭐️⭐️⭐️ | 4.4 | 3.7 |
eXpress Review Analysis
We divided reviews of the eXpress messenger into semantic blocks to understand which aspects of the product resonate the most. Reviews from various stores were collected for 2026.
Usability and interface
A significant portion of the audience notes the laconicthe essence of the application. Unlike mass-market services, eXpress isn't overloaded with ads and unnecessary features.
Speed and Stability
Reviews of eXpress Messenger often praise its performance, lack of technical glitches, and message delivery speed.
An alternative to Telegram and WhatsApp*
Users positively note the similarity between the interface and functionality of eXpress and Telegram. However, they also point out missing features, such as video clubs, the ability to pin more than one message in a chat, and creating custom stickers in the free version.
Currently, only corporate users can create stickers or import them from Telegram in eXpress. However, free account holders can add sticker sets sent to them by other users. You can also add stickers from channels and groups, similar to Telegram.
As of April 2026, eXpress supports statuses, emoji, and message reactions. It also features a polling feature for voting in groups, channels, and conferences. The developers have announced plans to add video messages (video circles) and the ability to blacklist eXpress users.
One of the most common requests is to increase the file transfer size limit. The public version allows up to 250 MB, which users consider insufficient for modern tasks. It's worth noting that the developers began adding new features to public accounts relatively recently, as the platform was initially designed for corporate users.
Technical Support
In enterprise solutions, half the value of a product is determined by the quality of support. Errors are inevitable, but the response is crucial. Users cite technical support as one of the main advantages of eXpress.
Summary
eXpress is actively developing, and the number of new registrations in the messenger is growing rapidly every day. Most reviews of the eXpress messenger concern the public version. Users accustomed to the functionality of mass-market servicesov, expect eXpress to offer its usual features.
The developers aren't ignoring this request: the company's immediate plans include expanding its personalization tools. The public version of eXpress is developing dynamically, borrowing the best practices from its enterprise version and popular services.
At the same time, the latest updates to the enterprise version of eXpress clearly demonstrate the app's growing functionality. For example, video conference transcription, message search by date, scheduled messages, and increasing the number of participants in a single conference to 512.
While foreign services like MS Teams, WhatsApp*, and Telergam face restrictions, update issues, and blocking in Russia, eXpress, as Russian software, is becoming accessible to a wide range of people seeking an alternative to legacy messaging apps.
Openness to criticism, regular updates, and fast technical support responses allow the platform to rapidly grow its user base.
