Employees of Mosvodokanal, a company specializing in providing water supply and sanitation services to residents of Moscow and the region, switched to the domestic internal communications platform. We tell you what results we managed to achieve.
Digitalization of the company’s internal IT infrastructure
In 2019, Mosvodokanal decided to digitalize internal interaction processes. At the same time, it was important to find a tool that would allow you to abandon public messengers.
The requirements for the new tool include maximum ease of use (interaction with colleagues should not cause any problems for employees) and a clear interface. Another key condition is the highest degree of information security and independence from foreign technologies.
What tasks should a corporate messenger solve?
- Organization of communication between company employees using a secure messenger with enhanced protection;
- Possibility of integrating the solution with corporate systems;
- Providing communication with external recipients.
To solve these problems, Mosvodokanal chose eXpress, a domestic platform that offers a reliable and convenient tool for communication. With eXpress, users get access to all the features of the messenger, including chats, reactions and channels. Users can also make video and audio calls and send files.
An address book is also provided with the ability to search for employees using several parameters. In particular, if necessary, you can find an employee not only by name, but also by position. There is also a search by tags.
eXpress Features
The eXpress platform integrates with existing systems, allowing staff to remotely access documentation approvals, receive tasks, and other capabilities. This allows you to use the tool with maximum efficiency not only directly at the workplace, but also during remote or field work.
Implementation results
Collaboration with eXpress made it possible to build work without being tied to popular instant messengers and foreign platforms. As a result, intra-corporate communication has become part of the existing infrastructure.
In turn, integration helps optimize most business processes. In particular, representatives of various departments get the opportunity to work together on documents, the time required for their approval is significantly reduced, etc. As of 2024, about one and a half thousand employees are working with the new tool.
